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Our Privacy Policy

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Cooper Refuse and Hauling LLC ( DBA Cooper Refuse) provides solid waste collection and disposal services for residential, municipal, industrial, and commercial customers in Montgomery County, MD. Your privacy is important to us, and we are committed to maintaining and securing your information as described in this Privacy Policy. This Privacy Policy applies whenever you access any of our services, products, websites, or their content (including mobile applications) as a non-employee.

 

This Privacy Policy describes, for example:

  • The information we collect and how we collect it

  • The purposes for which your information is collected, shared, and used

  • How you can access and/or update your information

  • How your information is protected and stored

  • How we use third-party service providers in the collection, use, and storage of your information

  • Ways to contact us with your questions about this Privacy Policy or any concerns you have about how we collect, share, use, or store your information

 


This Privacy Policy does not cover business communications or information about our business customers, except to the extent such communications or information are required to be addressed in this Privacy Policy by applicable law and regulations. By using our services, products, content, or websites, you agree that Cooper Refuse and Hauling LLC ( DBA Cooper Refuse)  may collect, share, use, or store your information as we describe in this Privacy Policy.

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The Information We Collect.

Information that we, or our third-party service providers on our behalf, may collect about you includes:

 

  • Personal or identifying information such as your name, address, telephone number, and email address (note: in general, you may access our websites without providing this type of information);

  • Information regarding services and products we market or provide to you;

  • Transactional, credit, and financial information, for example, banking or payment card numbers and expiration dates, and information about your credit, billing, and payment history;

  • Contact and correspondence content, such as your requests for customer service and other information regarding our customer relationship

 

Your consent is required by applicable law and regulations so that we can collect your information. Your consent to such collection will be obtained.  As required by applicable law and regulations, depending on the situation, we may seek consent at the time we collect your information, or after collection but before using or sharing your information, or after collection but before using or sharing your information for a purpose different than that which was initially communicated. Your consent may be obtained in one of these ways:

 

 

  • This means you express your consent orally, electronically, or in writing.

  • This means your consent can reasonably be inferred from your actions or inaction. An example is when you accept our services or products. We are entitled to assume you consent to your information collection (and subsequent use, sharing, and storage) related to your acceptance and use of such services or products (or for purpose/s otherwise identified at such time).  By continuing your business relationship with us, we assume your consent to collect, share, and store your information as this Privacy Policy describes.

  • This means we are entitled to assume your consent has been given. For example, if you do not opt out of consent when offered, your consent will be deemed provided.


We may combine different types of information collected about you.  We may also collect, use, share, or store your information without your knowledge or consent when we are permitted or required to do so by applicable law and regulations.

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How Your Information Is Collected.

Your information may be collected in several different ways, such as:

 

  • Directly from you. For example,​

    • Automated tools or digital applications may collect your information when you use or access our websites.

    • Our trucks may be equipped with cameras to collect photo and video information.

    • We or our third-party service providers may place small " cookies " files on your device to personalize your experience with our website. You may set your browser to restrict cookies and/or delete them after they have been placed on your device; please note that either of these actions may impair our website's functionality. Please check your current browser settings before using our websites to ensure they reflect your consent regarding cookies.

  • You may provide your contact information by telephone or email as part of a customer service request or account registration.

  • Indirectly from you. We may engage third parties to collect your information on our behalf, and/or we may collect your information from third parties. For example,

    • Our analytics partners may use technologies to analyze your browsing of our websites and share this information with us.

    • Our marketing partners may use embeds, plug-ins, and other search engine optimization tools to track your use of our websites and share this information with us.

    • Other examples of third parties we may engage are our payment processing providers and credit reporting agencies.

 


We will try to ensure that the information we obtain from third parties is accurate. However, we accept no responsibility for inaccurate information.

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Why do we Use or Share Your Information?

Your information may be collected, used, or shared to:

 

  • Establish, organize, and manage our business relationship with you

  • Review and tailor the services and products we offer and/or provide to you

  • Analyze the delivery and your use of our services and/or products

  • Ascertain the effectiveness of our marketing of services or products

  • Customize services and products that we offer through our websites

  • Determine the best use of website content as well as service and product offerings

  • Allow our third-party service providers, such as marketing partners, analytics firms, and payment processing vendors, to process, analyze, or store your information (please note that providing information to us is your consent for us to transfer it to our third-party service providers across international boundaries)

  • Protect us from error, fraud, or theft

  • Enable us to comply with applicable laws and regulations

  • Assess your credit or financial standing

  • Undertake and analyze the effectiveness of market research

  • Tailor and direct marketing and advertising material to you

  • Register and measure digital use patterns or methods of our website users

  • Diagnose problems with our server or troubleshoot our website functionality

  • Evaluate and improve the content of our websites

  • Protect and enforce our Terms of Use or rights, including debt collection.

  • Protect the safety of people or property

  • Defend ourselves against claims or allegations

  • Facilitate the diligence process in a sale, merger, acquisition, or financing.

  • Comply with obligations (including disclosing or transferring your information) related to the sale of or other transactions involving our assets or business.

  • Enable other purposes described in this Privacy Policy

  • Enable other purposes to which you consent at or before providing your information as required by applicable law and regulations

 


When a third party collects your information on our behalf, or when we share your information with a third party for their data processing/analytics services, your information will only be used or shared by such third party for the purposes described in this Policy and in connection with the provision of the respective services.  We will take commercially reasonable measures to attempt to ensure such authorized use via contractual, technical, and/or organizational measures, as appropriate. The information we have collected may also be shared with and/or used by a third party upon your express consent.  We will not sell or license your personal identifying information to third-party advertisers.

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How Your Information is Stored and Protected.

Your information (including information collected by third parties that they share with us ) will be stored and protected by us in accordance with our Code of Ethics (see Cybersecurity below) and with applicable laws and regulations.  Information you provide us on our websites will be sent through a secure socket layer (“SSL”), a secure internet session.  SSL technology protects your information during Internet transfer.  We safeguard your information with the same degree of care we use to ensure our business information.  Our industry best practices are designed to provide 360-degree threat protection services to mitigate the impact of any attack from any access point to our systems where your information is stored;    however, we do not warrant or guarantee that a breach will occur.

 


If we become aware of a data breach that affects the protection of or breaches access to your information, we will notify you in writing as soon as commercially feasible, where required by applicable law and regulations. If the law does not require us to inform you, we may post a notice regarding such a breach on our websites. These notices are in addition to reporting such incidents to the required regulatory authorities in accordance with applicable laws and regulations.

 


We will use reasonable efforts to store your information only for as long as necessary to fulfill the purposes for which it was collected. However, we may store some of your information for longer as permitted or required by applicable laws and regulations (such as tax or legal requirements).

 


Information collected by our Internet service providers (including your IP address) may be stored on such providers’ server logs for extended periods of time.  For information about the policies of our hosting platform, please visit https://wix.com.   We may use third parties to store information that we collect, in which case, we will take commercially reasonable measures to require that our third-party service providers only use or share your information for the purposes described in this Policy and in connection with the provision of the storage services.

 


Please note that some data may be stored on your device locally via the use of “cookies” (see above) or data caches.

 

HOW AND WHY WILL WE CONTACT YOU?

We may contact you by mail, e-mail, SMS ( text), or phone to better manage the business relationship we have with you, for example, to:

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Why?

  • Communicate about our service and product offerings

  • Request your response to marketing surveys

  • Correspond about billing and payments

  • Notify you of a data breach if you have a legal right to receive such notice.

  • Respond to or investigate any request or concern you contact us about, for example, to communicate the results of a complaint investigation, follow up on a customer service issue, etc.

How?

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Consent for SMS Communication



 

 

 

 

 

Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:
Customers and Guests: Updates regarding your account notification, promotional messages, and other relevant information.
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

Standard Messaging Disclosures

Message and data rates may apply. 2-5 SMS per customer
Standard messaging rates will be charged by your mobile service provider.
You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
For assistance, text "HELP" to 301-996-7704 or visit our Privacy Policy Terms of Service

Privacy
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

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HOW AND WHY WILL THIS PRIVACY POLICY BE UPDATED?

We periodically review our Privacy Policy to ensure its compliance with industry best practices and applicable laws and revisions.

 


We may make changes to this Privacy Policy as needed within our business operations, for example:

 

  • To reflect changes in industry best practices or our legal or regulatory obligations

  • To reflect changes in how we treat the information you provided to us

  • To reflect changes in our business or corporate structure, for example, in the case of a merger or sale of all or a part of our business.

 


If we revise our Privacy Policy, we will post the revised version on our websites to ensure they always reflect the most up-to-date version. Any changes to our Privacy Policy will be effective from the time they are posted, except for any change in why we collect, use, share, or store your information, which will only be valid upon your consent to such change to the extent such consent is required by applicable law and regulations.

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HOW TO CONTACT US REGARDING YOUR INFORMATION OR THIS PRIVACY POLICY?

Please contact our Office as follows:

 

  • By email at service@cooperrefuse.com; and/or

  • By mail at

    • Cooper Refuse and Hauling LLC
      P.O. Box 73 Gaithersburg, MD 20884

 


  You may wish to contact us in regards to this Privacy Policy, for example to:

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  • Change or withdraw your consent, subject to legal or contractual restrictions and reasonable notice (which may limit our ability to have a business relationship with you)

  • Inform us of changes or corrections to your information

  • Ask to see the information we store about you so that you may review or verify it

  • Communicate concerns about this Privacy Policy

  • Ask for assistance in preparing your request for access to your information

 


When contacting us regarding this Privacy Policy or your information, please do so in writing.  Please note that we may require specific information to confirm your identity or right to access the requested information or to search for and provide what you have requested.  We will inform you in advance if we plan to charge you a fee for accessing your information.  If our refusal of your request to access your information is permitted or required by applicable law and regulations, we will inform you of such, subject to legal or regulatory restrictions.

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CYBERSECURITY

Our commitment to confidentiality, privacy, and protection of assets and communications is a fundamental principle of our Code of Ethics.  We have comprehensive internal IT policies, including data privacy, incident management, and security policies and procedures, in place that are designed to protect the integrity of our digital platforms and systems and to prevent the unauthorized use of information stored in our systems, including your information.  Our industry best practices are designed to provide 360-degree threat protection services to mitigate the impact of any attack from any access point to our systems.  Our procedures are continuously reviewed and updated to address constantly changing cybersecurity threats; however, your use of our websites, including any information transmission (such as email, online payments, etc.) or form submission, is at your own risk.

 


Our websites may also contain links to websites we do not own or manage and are not governed by this Privacy Policy.  Even if accessed via the links on our websites, we do not accept responsibility for any third-party websites, including the content of any third-party compliance with the privacy policies that govern those third-party websites.

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SMS Consent
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