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Our Privacy Policy

​Cooper Refuse and Hauling LLC ( DBA Cooper Refuse) provides solid waste collection and disposal services for residential, municipal, industrial, and commercial customers in Montgomery County, MD. Your privacy is important to us, and we are committed to maintaining and securing your information as described in this Privacy Policy. This Privacy Policy applies whenever you access any of our services, products, websites, or their content (including mobile applications) as a non-employee.

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Consent for SMS Communication



 

 

 

 

 

Types of SMS Communications

If you have consented to receive text messages, you may receive SMS communications related to the following:
Customers and Guests: Updates regarding your account notification, promotional messages, and other relevant information.
Job Applicants: Information about your application status, onboarding materials, or other employment-related updates.

Standard Messaging Disclosures

Message and data rates may apply. 2-5 SMS per customer
Standard messaging rates will be charged by your mobile service provider.
You can opt-out of receiving SMS messages at any time by texting "STOP" to the number from which you received the message.
For assistance, text "HELP" to 301-996-7704 or visit our Privacy Policy Terms of Service

Privacy
We respect your privacy and will only use the information you provide to communicate with you via SMS as outlined above. Your personal data will not be shared with third parties unless required by law or as necessary to deliver the requested service.

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HOW AND WHY WILL WE CONTACT YOU?

We may contact you by mail, e-mail, SMS ( text), or phone to better manage the business relationship we have with you, for example, to:

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Why?

  • Communicate about our service and product offerings

  • Request your response to marketing surveys

  • Correspond about billing and payments

  • Notify you of a data breach if you have a legal right to receive such notice.

  • Respond to or investigate any request or concern you contact us about, for example, to communicate the results of a complaint investigation, follow up on a customer service issue, etc.

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HOW TO CONTACT US REGARDING YOUR INFORMATION OR THIS PRIVACY POLICY?

Please contact our Office as follows:

 

  • By email at service@cooperrefuse.com; and/or

  • By mail at

    • Cooper Refuse and Hauling LLC
      P.O. Box 73 Gaithersburg, MD 20884

 


  You may wish to contact us in regards to this Privacy Policy, for example to:

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  • Change or withdraw your consent, subject to legal or contractual restrictions and reasonable notice (which may limit our ability to have a business relationship with you)

  • Inform us of changes or corrections to your information

  • Ask to see the information we store about you so that you may review or verify it

  • Communicate concerns about this Privacy Policy

  • Ask for assistance in preparing your request for access to your information

 


When contacting us regarding this Privacy Policy or your information, please do so in writing.  Please note that we may require specific information to confirm your identity or right to access the requested information or to search for and provide what you have requested.  We will inform you in advance if we plan to charge you a fee for accessing your information.  If our refusal of your request to access your information is permitted or required by applicable law and regulations, we will inform you of such, subject to legal or regulatory restrictions.

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SMS Consent Required
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